I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. But this was before we were due to move in - so when Yodel gave m. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. The overall user rating for this number is Negative . Mobile Your Account. She called back and left a voicemail confirming that it was booked in and. Seems a shame to throw in the bin plus don't want a bill from Virgin. but I can't. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Fun story, I was in a block of flats with virgin media. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Stay safe online. Entertain me; Broadband Deals. Please respond to this when you can and we'll proceed from there. on 28-03-2023 08:11. Manage your broadband, TV, home phone and mobile accounts in one place. From £ 38 a month 18 month contract Check it out. Open the Netflix app on your Virgin TV box and select the Netflix banner. Joining in. We would like to show you a description here but the site won’t allow us. Thanks for your post and questions around 21CV. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. on 04-02-2023 10:23. . on 12-11-2022 20:05. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. We will also take a photo of your parcel when we’ve left it in a safe. Poor service Yodel, no delivery. So I went outside my house no package,. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Although this question has appeared before the answers vary and I need definitive advice. . backtothefuture. The guy did say it would be a hub 5. About GXO Logistics. Virgin Phone Switchover. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. I am sorry to hear about the issue regarding your handset value. Stay safe online. All the documents were signed , all. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. on 16-03-2023 19:38. Now I have. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsJust come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. This is a common and effective way to try and control web traffic and customer volume. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Scam texts can also come. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. . Tech Chatter. Should you need us again, please do reach back out to us. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Reece_MH. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. And now Yodel's delivery tracker is saying that I am unauthorised to make. Global Media Limited A. There was no label in the box but searches revealed that I could recycle via. Entertain me; Broadband Deals. Account - Mobile. Virgin Media. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. Yodel strikes again. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. please can you check when I can receive my box? I’m regularly working from home and really. Yodel returned to sender. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. My delivery didn’t arrive yesterday. We would like to show you a description here but the site won’t allow us. As in the title. Sports Direct. consumer polling and social media complaints. The items were not ordered or paid for by me. Yodel’s Customer Service number is 0344 755 0117. Archived post. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. Forum Team. 13-01-2023 14:29 - edited 13-01-2023 14:30. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. 3 weeks ago. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. . Options. KF”In this conversation. on 12-05-2023 19:08. I have tracked the parcel but it now requires the post code of the place its being delivered to . Hi . And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. I haven’t ordered a phone and have never had a contract with Virgin. When I got there Yodel's customer service said that the package was. I spent hours trying to get some info ou. Can I ask on this topic, was the handset sent for delivery at any - 5160409Published: 22 Jun 2022 16:15. Expecting delivery of router today but Virgin Media have not given me a tracking number. We would like to show you a description here but the site won’t allow us. Being returned to Virgin Media. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. 08/11/23 21:45. I am now. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was. Options. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. . My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Yodel told me I had placed the delivery on hold which is complete rubbish . Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. If your returns label just shows the Collect+ logo, please select Yodel. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. . Parcels returned to the retailer within 72 hours. Sorry to hear you have been having issues with your Yodel delivery. We would like to show you a description here but the site won’t allow us. Excludes all third party directory enquiry services. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Two different men tried to retrieve the parcel from me but I. My parcel with a hub 4 was supposed to be delivered on Tuesday. Yodel is highly rated from customer reviews on Trustpilot. Networking and WiFi. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Browse Virgin Media Virgin Media Community. Furthermore, VM agent asked the VM client (me) to be the middle man to help. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. We would like to show you a description here but the site won’t allow us. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. The talks between Virgin Media O2 and. We would like to show you a description here but the site won’t allow us. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Hub 3 stuck at Yodel. Thanks for your post and questions around 21CV. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. . We would like to show you a description here but the site won’t allow us. " Not sure if genuine. Just received my second hub 4 this morning installed taken the old one back to post to yodel been of for a few hours then starts doing the - 5251572. Dial: 150 – free on our home phone or mobile. We would like to show you a description here but the site won’t allow us. Just have to wait and see. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. Hi , Thank you for your post and update on this I am so glad you have your new phone. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. You're claiming one of them items wasn't sent back. I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. We would like to show you a description here but the site won’t allow us. Very. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. 00 guaranteed… Thanks for reaching out to us regarding your issue. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. Download it for your iPhone. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. . Delivery of Wi-Fi pod was told by virgin it would be with me on Saturday 28th may now 31st may and yodel are giving lame excuses for late delivery by saying item was sent to wrong depot on to them again this morning 31st and still no delivery date…starting to regret signing up for another 18 month c. There are two ways to return a parcel through Yodel. All materials are recycled using our UK downstream partners. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. Openreach has just launched a revised. My parcel with a hub 4 was supposed to be delivered on Tuesday. I called virgin and they said to contact - 5105152 - 2Virgin Media . Apparently the tag could be damaged or missing and they can't find the parcel. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Global Media Limited: Website for A. Networking and WiFi. but I can't. . " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. This will be a few weeks in advance so you'll have. Deal. Virgin Mobile. We would like to show you a description here but the site won’t allow us. I would like to know if i can rearrange delivery or cancel the order. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Unfortunately I didn't received any package tracking number nor text with delivery details. But surprise surprise, nothing. It's just that I'm stuck home now, waiting for the delivery without a. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2Does anyone know how long it takes for a response from the “back office team” i was told I would receive a response in 5 days. We would like to show you a description here but the site won’t allow us. Or stream, control and manage. Yes - of course. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. As with most live chats nowadays, there is a virtual assistant to help you at first. I have looked everywhere. I haven’t ordered a phone and have never had a contract with Virgin. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. Please choose the Yodel Store of your choice and let us do the rest. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Entertain me; Broadband Deals. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . £45. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. Yodel, returned to sender. Account - Cable. FREE Virgin Media Returns | Collect+ delivered by Yodel. We can understand the inconvenience caused to your day and want to best help. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. We would like to show you a description here but the site won’t allow us. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. . 15 Comments. Click on the brands below or scroll down to the handy brand finder. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. Security matters. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. We would like to show you a description here but the site won’t allow us. God help anyone waiting for a delivery from yodel. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. Options. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. Firstly, head to our tracking page and check the date your parcel is due to be delivered. (England) I bought a mobile on contract from virgin media. Account - Cable. Yodel, returned to sender. I'm sorry to hear about the issue you're having with the returns kit. 44pm and the parcel. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Forum; Apps. See Deal. Mobile phone scam. We would like to show you a description here but the site won’t allow us. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. SabrinaWe would like to show you a description here but the site won’t allow us. It is the returned hub that has gone missing on its way back to virgin. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. Shop online with over 90 brands and have your items delivered to your local store. Kit we want returned. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). I’ve called Virgin Media and they have launched an investigation with Yodel. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Yodel Delivery due tomorrow - No tracking and no order showing. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. on 29-11-2022 08:31. Moved house, and my new self install broadband equipment supposed to be delivered today. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Global Media Limited - Phone number All directors of A. In response to Steven_L. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. . What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. . I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. I don’t have and have never had an account with virgin. QuickStart, set up and connections. SpeedQuickStart, set up and connections. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. “@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. on 02-12-2021 17:04. Community Natter. Arrowmunda. Options. No hub and no tv box…. I was told that both orders have been cancelled and that my mothers account was flagged. The Voice. Account - Mobile. The Collect+ Send service is in partnership with Parcel2Go. The UK’s most popular channels, Catch Up services and built-in apps, in one place. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. This will be a few weeks in advance so you'll have. The items were not ordered or paid for by me. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Options. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. In response to Zach_R. Thanks in advance. Thanks. Further exclusions & legal stuff apply. I've - 5179046Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Hopefully they can reconnect the older hub for now. Yodel returned to sender. Account - Mobile. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Absolutely crap service. I order the quickstart package and was informed it would be delivered by "yodel" on Tuesday, it failed to arrive. Virgin Media is part of the Liberty Global organisation, which also includes other media and. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. When nothing arrived I phoned and di. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. For queries on delivery charges from online retailers please contact the retailer directly. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be - 5283463. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. Re: Yodel (oh god, no) email when. If VM tries to charge you, you can always post back on. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. - Keep all your orders in one place. Hi Karubin welcome to the community! Thank you for posting. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. In response to Zach_R. We would like to show you a description here but the site won’t allow us. GXO has collaborated with Virgin Media since 1999. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Why Virgin Media still use Yodel as a delivery partner I don't know. Account - Cable. Stay safe online. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). 13-01-2023 14:29 - edited 13-01-2023 14:30. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. Verified account Protected Tweets @; Suggested usersor Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. We would like to show you a description here but the site won’t allow us. Security matters. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. But until Thursday evening, there is no delivery, no update, nothing. Despatched from BOREHAMWOOD DEPOT. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. r/britishproblems•. Switched. Please have your parcel tracking ID ready. . All the documents were signed , all. Re: Yodel (oh god, no) email when. . Just joined since 35 minutes agoWe would like to show you a description here but the site won’t allow us. GXO has collaborated with Virgin Media since 1999. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. My Virgin Media App. Complain case #030322910. on 16-09-2022 08:23. - Create and view a Collect+ account. wonkydragon.